Job Description

About Us

Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.

Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.

Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.

When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.

We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?

The role:

As a Tech Support Engineer at Legora, you will play a key role in bridging our product team with client-facing teams. You will be responsible for articulating the technical aspects of Legora’s platform, addressing security questions, configuring customer accounts, and ensuring seamless integration with our solutions. Your expertise will also help drive upsell opportunities for additional features, integrations, and API offerings.

What you will be doing:

• Collaborate closely with the Head of Customer Enablement & Support, Go-To-Market and Customer Success teams to explain the technical capabilities and benefits of Legora to prospective and existing clients.

• Address and resolve customer queries related to security, platform architecture, AI technology, and integration workflows.

• Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms.

• Work directly with customers to understand their requirements, design tailored solutions, and ensure a smooth deployment of the Legora platform.

• Identify and support upsell opportunities, particularly around additional features, integrations, and API capabilities.

• Act as a technical advisor during the sales process, providing best practice recommendations, assessing technical feasibility, and ensuring product alignment with customer needs.

• Collaborate with the product team to share valuable insights from customer interactions, contributing to the continuous improvement of Legora’s offerings.

Who you are:

• Proven experience in customer-facing technical roles, with the ability to explain complex technical concepts to a non-technical audience.

• Familiarity with configuring SSO and other authentication protocols.

• Excellent problem-solving skills, with a creative and strategic approach to technical challenges.

• Strong communication and interpersonal skills, with the ability to build strong relationships with internal teams and external customers.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

What's in it for you

• Global collaboration: Partner with teams and clients across Stockholm, New York, London, and Sydney.

• Competitive package: Comprehensive salary, benefits, and tools for success.

• Meaningful work: Your efforts shape how thousands of lawyers use AI daily.

• In-person environment: Downtown Denver office designed for ambitious builders.

• Benefits: U.S. employees receive medical, dental, and vision coverage, flexible paid time off plus company holidays, and a 401(k) with company match and automatic enrollment.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

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