IT Support Specialist Job at Twin Resources LLC, Dayton, OH

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  • Twin Resources LLC
  • Dayton, OH

Job Description

Position Overview

We are seeking an experienced IT Support Specialist to join our team. This role provides hands-on support for enterprise IT environments, including server and network infrastructure, Microsoft 365, and end-user systems. You will work directly with clients, delivering both remote and on-site technical support.

Key Responsibilities

  • Administer, install, and support Windows Server operating systems

  • Manage and support server virtualization environments

  • Configure and administer Microsoft 365 (email, OneDrive, SharePoint, Intune)

  • Install and support Windows desktop operating systems, hardware, and peripherals

  • Ensure successful backup and recovery of server operating systems

  • Administer, install, and support network hardware (routers, firewalls, switches, wireless access points)

  • Maintain configuration and support documentation

  • Participate in an on-call rotation approximately once per month

Required Skills & Experience

  • Microsoft Windows Server 20162022 (Group Policy, Active Directory, DHCP, DNS, file sharing, printer management)

  • Microsoft Windows 10/11 in a business environment

  • Microsoft Hyper-V or VMware ESXi

  • Microsoft 365 management and deployment

  • Server backup and recovery (Datto experience a plus)

  • Network technologies including VLANs, inter-site routing, site-to-site VPN, remote access VPN, and wireless access (Cisco and Ubiquiti experience a plus)

  • Friendly and outgoing personality with the ability to thrive in a dynamic environment, supporting a variety of Dayton-based businesses

Preferred Qualifications

  • Experience with AutoTask or other ticketing-based systems

  • Experience with N-Able or similar RMM tools

  • Experience with Microsoft Azure or AWS

  • Experience with Asterisk/FreePBX/PBXact or similar VoIP technologies

  • Project management skills to assist with migrations

Benefits

  • Health and dental insurance

  • Paid time off (10 holidays + 2 weeks PTO to start)

  • Smartphone and mileage reimbursement

  • Bonus opportunities and profit sharing (after 1 year)

Additional Requirements

  • U.S. citizenship required

  • Clean criminal background (local and FBI checks)

  • Drug screening required

  • Reliable transportation for on-site client visits

Job Tags

Local area, Remote work,

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