We are seeking an experienced IT Support Specialist to join our team. This role provides hands-on support for enterprise IT environments, including server and network infrastructure, Microsoft 365, and end-user systems. You will work directly with clients, delivering both remote and on-site technical support.
Administer, install, and support Windows Server operating systems
Manage and support server virtualization environments
Configure and administer Microsoft 365 (email, OneDrive, SharePoint, Intune)
Install and support Windows desktop operating systems, hardware, and peripherals
Ensure successful backup and recovery of server operating systems
Administer, install, and support network hardware (routers, firewalls, switches, wireless access points)
Maintain configuration and support documentation
Participate in an on-call rotation approximately once per month
Microsoft Windows Server 20162022 (Group Policy, Active Directory, DHCP, DNS, file sharing, printer management)
Microsoft Windows 10/11 in a business environment
Microsoft Hyper-V or VMware ESXi
Microsoft 365 management and deployment
Server backup and recovery (Datto experience a plus)
Network technologies including VLANs, inter-site routing, site-to-site VPN, remote access VPN, and wireless access (Cisco and Ubiquiti experience a plus)
Friendly and outgoing personality with the ability to thrive in a dynamic environment, supporting a variety of Dayton-based businesses
Experience with AutoTask or other ticketing-based systems
Experience with N-Able or similar RMM tools
Experience with Microsoft Azure or AWS
Experience with Asterisk/FreePBX/PBXact or similar VoIP technologies
Project management skills to assist with migrations
Health and dental insurance
Paid time off (10 holidays + 2 weeks PTO to start)
Smartphone and mileage reimbursement
Bonus opportunities and profit sharing (after 1 year)
U.S. citizenship required
Clean criminal background (local and FBI checks)
Drug screening required
Reliable transportation for on-site client visits