Job Description

About the Role

Maleda Tech is seeking an experienced and creative Instructional Designer to help develop engaging, impactful learning experiences for a global customer support organization. This role focuses on designing, building, and maintaining high-quality learning solutions that improve employee performance, support onboarding, and enable professional growth.

As part of a collaborative operational excellence team, you'll partner with subject matter experts and stakeholders to transform complex topics into clear, interactive learning programs. The ideal candidate is a strategic thinker who blends design creativity with technical proficiency and a deep understanding of adult learning principles.

Key Responsibilities

• Design and develop digital learning, virtual instructor-led training (vILT) , microlearning, videos, and supporting materials using established instructional design methodologies.

• Conduct needs assessments and audience analyses to identify learning objectives and recommend delivery strategies.

• Collaborate with subject matter experts (SMEs) and internal partners to collect content, review technical information, and ensure instructional clarity.

• Create and maintain engaging courses using Articulate Storyline, Rise 360 , and other eLearning tools.

• Build knowledge assessments and activities that support experiential learning and measure job-readiness.

• Update and refine existing learning content using feedback, analytics, and evolving business requirements.

• Partner cross-functionally with product, operations, and communications teams to align learning initiatives with business goals.

• Track project progress and deliverables using tools like Asana or similar platforms.

• Stay current on emerging instructional technologies and trends to continuously improve design quality and learner engagement.

• Support the team's growth by sharing best practices and promoting knowledge of modern learning design principles.
  

Qualifications

• Bachelor's or Master's degree in Instructional Design, Education, Learning Technology , or a related discipline.

• Minimum of 3 years of professional experience designing and developing training materials for adult learners.

• Proficiency with Articulate Storyline , Rise 360 , LMS platforms , and multimedia tools such as Adobe Creative Suite and Google Workspace .

• Strong grasp of adult learning theory , instructional design methodologies , and digital learning technologies .

• Excellent communication and presentation skills, with the ability to engage diverse audiences.

• Strong organizational and project management skills , with experience managing multiple priorities in a fast-paced environment.

• Proven ability to work collaboratively and iterate based on feedback.

• Portfolio demonstrating past instructional design work and multimedia projects.

• A continuous learner with a passion for innovation in education and training.
  

Key Details

• Job Title: Instructional Designer II

• Number of Openings: 1

• Start Date: asap

• Duration: 12 months, with the possibility of extension

• Schedule: Full-time (40 hours/week, Monday–Friday)

• Location: Madison, Wisconsin (remote flexibility available)

• Pay Rate: Up to $45/hour (W2)

• Department: Operational Excellence
  

About Maleda Tech

Maleda Tech is a staffing and talent solutions firm connecting professionals with meaningful contract opportunities across industries. We partner with innovative organizations to match exceptional talent with roles that drive growth, learning, and operational excellence.

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