Primary Responsibilities:
Greets (both arriving and departing) and seats all guests in a friendly manner and assists in maintaining the overall guest flow of the restaurant.
Specific Functions and Duties:
1. Opens door for guests arriving and departing.
2. Accommodates any special needs of guests i.e., boosters, highchairs, disabilities.
3. Manages the wait list when the restaurant is full.
4. Provides guest assistance to servers as needed.
5. Maintains a clean and organized work area and completes cleaning as assigned.
6. Fills out the feature board.
7. Answers incoming phone calls on multi-line phone system in a friendly professional manner. Provides information to guests and forwards calls to appropriate restaurant personnel.
Qualification Standards:
1. Reading, writing and verbal communication skills required.
2. Mobility required during the entire shift.
3. Ability to wipe down table tops, table legs, pick up debris off the floor and wipe down booth seats in all areas of the restaurant.
4. Must possess and/or obtain a valid Food Handlers Card prior to employment.
Physical Requirements:
1. Must be able to stand and exert a well-paced mobility for periods up to four hours in length.
2. Must be able to speak clearly and listen attentively to guests and other staff members.
3. Transports and carries objects up to 15 pounds on a regular basis.
Wages
1. Minimum Wage.
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.
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