Job Description

Are you an experienced, detail-oriented mortgage loan processor who can successfully aid applicants in navigating the mortgage lending process? If so, we are looking for you! We are currently seeking a skilled and high-producing mortgage processor to work with the mortgage loan officers on our team. If you’re interested in a dynamic position on a well-established and successful lending team, look no further; apply now! Responsibilities:

• Interview prospective loan applicants and assist them in finding the best loan products for their needs
• Order property and loan documentation such as appraisals, inspections, title searches, site surveys, contracts, and property tax records to help process mortgage loan files
• Adhere to all lending and regulatory guidelines and policies while preparing the loan file
• Serve as a liaison between borrowers, mortgage brokers and loan officers, real estate agents, and mortgage lending underwriters to support loan approval
• Prepare and submit detailed loan packages to the lender underwriting department for approval or denial
• Client intake & front desk: answer calls/emails, greet visitors, verify IDs, notarize as needed, and route inquiries to the right team member
• File setup & documentation: open new orders in settlement software, collect buyer/seller/lender data, request payoffs/HOA info, and organize all supporting documents
• Scheduling & coordination: manage the closing calendar, confirm dates/times, coordinate with agents, lenders, and attorneys, and send confirmations/reminders
• Earnest money & funds handling: receive and log EMD, issue receipts, ensure timely deposits, and reconcile with accounting
• Office operations & compliance: maintain supplies and closing-room readiness, provide proactive status updates, track SLAs, and uphold ALTA Best Practices and privacy protocols

• FHA, FHLB, FNMA, or VA loan product knowledge and mortgage lending experience required
• Must have excellent written and verbal communication skills
• Accounting, finance, or business Associate’s degree preferred - High school diploma or GED required
• Minimum of 2+ years loan processing experience required
• Superb analytical skills, time management skills, and attention to detail
• 2+ years in loan processing, mortgage ops, escrow/closing assistant, or title front-office role with measurable pipeline ownership
• Proven conditions management task lists, follow-ups, and due dates.
• Strong document literacy: closing packages, payoffs, CDs, prelim/HUD, title commitments, tax reports.
• Tech-comfortable: LOS/settlement software, Microsoft 365/Google Suite
• Professional communication phone, email, and in-person with a calm, solutions-first style.
• Reliable transportation for bank runs/courthouse drop-offs between Prattville/Montgomery as needed.

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