Job Description
General Summary: Primary responsibilities include: (1) Receive clinic clients; collect client co-payments; receive and route telephone calls; (2) schedule client follow-up appointments; (3) Maintain client medical records (EHR) in good order; file client information; process client and other administrative paperwork; (4) Assist with maintenance of clinic electronic health records; (5) Maintain clinic facilities for optimal and secure functioning; and (6) Provide backup assistance to other administrative staff as warranted.
Principal Responsibilities and Duties: - Greet clients in person and on the phone with exceptional customer service
- Monitor and route clinic voicemail messages
- Schedule appointments for clients and staff
- Pull and file charts and paperwork for doctors
- Check client eligibility status to verify insurance coverage
- Check and verify current ITPs and authorizations
- Log and distribute incoming and outgoing faxes
- Request, log, and secure client co-payments
- Receive, respond and/or route incoming phone calls
- Print provider schedules and billing sheets
- Make appointment reminder calls
- Respond to all requests from providers, clients and other staff in a professional manner
- Communicate critical information to staff in a timely manner
- File all notes and papers in client charts
- Close charts in multiple electronic data systems
- Receive, log, and secure all delivered medications
- All other duties as assigned to ensure successful operation of the clinic
Knowledge, Skills, and Abilities Required: - High school diploma is required. An Associates Degree in business administration or related field is preferred.
- Previous experience in a health care setting is preferred but not required.
- Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
- Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.
What you'll get from us.
At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:
- A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
- Comprehensive medical, dental and vision benefits for benefit eligible positions
- 403b retirement match
- Generous paid-time-off for benefit eligible positions
- Complimentary Employee Assistance Program (EAP)
- Generous mileage reimbursement program
Pay for this position is a flat rate of $18.50/hr. WHY SHEPPARD PRATT? At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life’s challenges. Join us and be a part of a mission that changes lives!
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