Job Description
At Forms+Surfaces, we bring together innovative and skilled craftspeople to create breakthrough design solutions that enhance the way people live and work around the world. As the
Administrative Assistant and part of our Pittsburgh team, your career will put you on the front line of our activities. You'll find the products we make indoors, outdoors, and everywhere in between: from office buildings and airports, and restaurants and hotels, to universities, healthcare facilities, and parks and city centers. It’s an exciting and fast-moving place to work.
Forms+Surfaces is seeking a highly organized and detail-oriented Administrative Assistant to manage front desk operations while overseeing product sample coordination and marketing email communications. For a driven individual seeking to establish and grow their career within a dynamic and innovative company, this role is a fantastic opportunity.
Key Responsibilities: Reception & Administrative Support - Serve as the first point of contact by professionally answering and directing incoming phone calls.
- Welcome and assist visitors, ensuring a positive and professional guest experience.
- Ensure that all inquiries are promptly and professionally addressed by monitoring and responding to incoming marketing emails.
- Accurately enter sales leads into the CRM system and ensure data integrity.
- Manage and update email routing protocols, email signatures, and business card ordering to optimize workflow and communication efficiency.
- Oversee and distribute incoming mail and correspondence.
- Coordinate client visits, ensuring all arrangements are in place to provide a seamless and professional experience.
- Organize and process FedEx shipments for general office needs as required.
Regional Support & Product Sample Management - Assist with product sample management, including inventory tracking, quality assurance, packaging, and distribution.
- Ensure all outgoing samples meet company quality standards.
- Maintain and update sample inventory records to support operational efficiency.
- Collaborate closely with the Marketing Specialist to ensure accurate and timely dispatch of product samples.
Qualifications & Skills: - Associate’s degree or equivalent experience required.
- 2-3 years of previous experience in customer service or receptionist roles preferred.
- Strong organizational skills with the ability to manage multiple priorities effectively.
- Excellent verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite; experience with CRM systems is a plus.
Physical Requirements: - Must be able to sit for extended periods of time
- Must be able to lift 50 pounds
- Ability to look at a computer screen for extended periods of time
This role provides valuable exposure to the architectural and design industries while offering hands-on experience in marketing operations, product sampling, and client interactions. If you are proactive, detail-oriented, and eager to develop within a growing and innovative company, we encourage you to apply!
Job Tags
Full time, Work at office,